Frequently Asked Questions

ShopShot uses advanced AI to transform your product photos into professional e-commerce images. Simply upload a photo of your product, and our AI generates 10 different professional variations including studio shots, lifestyle images, close-ups, and more.

We accept JPG, PNG, and WebP images. For best results, use high-resolution photos with good lighting and a clean background.

Maximum file size is 10MB. We recommend images at least 1000x1000 pixels for optimal results. Larger images may be automatically resized.

1 credit = 1 generated image. A full product shoot creates 10 images and uses 10 credits.

Standard Credits use our fast, reliable AI model. Generation takes about 25 seconds for all 10 images (10 Standard credits).

Pro Credits use our premium AI model for the highest quality output. Generation takes 2-5 minutes but produces superior results (10 Pro credits).

Subscription credits reset each billing cycle and don't roll over. Top-up credits don't expire as long as your account is active.

Go to your Account page and click "Manage Billing". You can cancel anytime, and you'll retain access until the end of your billing period.

No. All sales are final and no refunds are issued under any circumstances. We offer 15 free credits so you can test the service before purchasing. See our Refund Policy for full details.

AI generation is creative by nature. For best results: use clear, well-lit photos, show the product from a straightforward angle, avoid cluttered backgrounds, and use Pro mode for more accurate results.

Yes! Click the refresh icon on any generated image to regenerate just that variation. This costs 1 credit.

Go to the login page and click "Forgot password?". Enter your email and we'll send you a reset link.

Email [email protected] with your account email to request deletion. We'll process your request within 30 days.

ShopShot works best on modern browsers: Chrome, Firefox, Safari, and Edge (latest versions).

Not yet, but our website is fully mobile-responsive. You can use ShopShot from any smartphone browser.

API access is coming soon for high-volume users. Contact us if you're interested in early access.